Draft to be reviewed by a lawyer before relying on it for a regulated or high-revenue business.

Refund Policy

Last updated October 2, 2026

Nothing on Orderable costs money today. Here is how refunds work for food orders, and how they will work for paid hosted plans.

Food orders

Orderable doesn't take payment for food. You pay the business directly, at pickup, on invoice, or on the business's own payment page. Refunds and cancellations for an order follow that business's policy, which agents can read at orderable://policies and which the order shows as cancellable_until. Contact the business about a refund. The order confirmation includes its details.

Demo orders on this site are never sent to a real business and never charged.

Open source and current hosted plans

The open-source edition and the early-access hosted plans are free, so there is nothing to refund.

Paid hosted plans, when they launch

• Plans are billed monthly. Only completed orders count toward a plan's included orders or overage; cancelled and test-mode orders never do.
• You can cancel any time. Billing stops at cancellation; there are no cancellation fees.
• If we bill you in error, or for an order that didn't complete, email [CONTACT EMAIL] within 30 days of the statement and we will refund it to the original payment method, normally within 10 business days.
• We will show the price and these terms before you choose a paid plan.

This policy doesn't limit any refund or cancellation rights you have under consumer protection law, including Nova Scotia's rules on internet sales. If something looks wrong on a bill, please contact us before disputing the charge with your bank. It's usually faster.

Contact

[CONTACT EMAIL]